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Documentation is the element that is that is missed more often than education and planning. System documentation supports the infrastructure and defined policies support the management. We have seen some IT shops that run extremely well until a major event occurs or a person leaves the group. Documentation supports quick recovery, troubleshooting, and hardware/software expansion. The initial overhead of documenting a network is typically the first task to be cut or put off. It is a well-known fact that current, detailed documentation saves time and streamlines the management of your system. Documentation should be developed at the time of engineering and implementation. We prefer to collect and document as we implement. However, we have considerable experience in documenting existing systems. We are experts at collecting, compiling, and presenting pertinent information needed to complete a documentation package. Policies and procedures are necessary and often forgotten. Not only do policies and procedures define acceptable usage and behavior regarding the computer system, it educates your entire company. The value in defining policies and procedures are:
We combine our expertise with your requirements to create a personalized set of policies and procedures. Your staff will have written procedure for critical tasks at critical times. We use a number of techniques in developing a documentation package for your company.
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